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Frequently asked questions

Do you have questions about the Savvy Ed method? Please check if the answers are in our FAQ section below. If they aren’t, feel free to contact us.

Do you have a question about the Savvy Quest app? Go to question no. 12.

Q1
I don’t have time to help my child with learning English at home. Could this be a problem? // Does a parent need to help their child with homework?

The Savvy Ed method is designed for primary school kids. At this stage it would be unreasonable to expect children to be able to get organised by themselves. The idea is not for the parents to do the homework or teach their children, but to help them prepare for class.

Q2
Why does my child need to do homework when they don’t have to at school?

Learning a language at a communicative level requires regular exposure. Homework is a strategic element of the method which allows us to intensify children’s exposure to English. The tasks are designed to produce results while requiring the least amount of time and effort from the child.

Q3
English is also taught at the afterschool club. Does it make sense to sign my child up for extra classes?

While any opportunity to learn a language is beneficial for a child, the best results are achieved by attending regular classes at a language school that uses tried and tested methods such as Savvy Ed. Learning a foreign language is a complex process that requires the use of carefully designed methods, teaching techniques and materials that are appropriate for this age group. It also requires suitably qualified teaching staff and constant monitoring of the quality of teaching. Edu Bears provides ongoing methodological support to its accredited centres to ensure that all these criteria are met.

Q4
Does my child have to take exams? I don’t want him/her to be stressed. // Are exams compulsory for all children who attend the course? What kind of exams are offered?

The material included in the Savvy Ed method covers levels A0-A2 (according to Common European Framework established by the Council of Europe) and is compatible with the Cambridge English Qualifications for Young Learners exams.
The availability of opportunities for children to take the examinations depends on the approach of the individual Accredited Savvy Ed Method Centres. We do believe that if children can clearly see their progress as they pass a series of exams, they become more self-confident and motivated to keep learning, but the exams are not a compulsory part of the course.

Q5
Is the app mandatory?

Savvy Quest is not a typical educational app intended for entertainment, but an integral part of the course. It is designed to be used alongside the Snowball Book and includes additional compulsory homework. When used on a regular basis, it helps develop full communicative competence and confidence.

Q6
Which is more important - the homework assignments in the workbook or in the app? How often is homework given?

Homework assignments in the Snowball Book workbook and online in the Savvy Quest app are given regularly after each class, and both are an equally important component of the method. Completion is monitored by the teacher and forms part of the credit system for progression to the next course level.

Q7
How is a student’s progress assessed?

The Savvy Ed method uses a progress evaluation system based on elements of formative assessment. We have clear and transparent grading criteria for each activity, which are always communicated to children and parents BEFORE a quiz, test or other assignment so that students know what is expected of them.
As the purpose of our performance evaluation system is to highlight what the child has learnt, rather than to point out mistakes, the only grade we give for a pass is an A – the highest grade in the English grading system.

Q8
Why can’t my child be in the same Savvy Ed group as his/her friend? // Why isn’t my child in the same group as his/her classmate?

The Savvy Ed method is designed for children who are continuing their language learning after attending a preschool course. Taking into account the level of competence and the learning objectives, correct group placement is essential for effective teaching. If we want the learning process to be enjoyable and successful for the child, there can be no half measures, no shortcuts and no bending of eligibility criteria.

Q9
Why are classes in the Savvy Ed 1A course shorter, only 45 minutes?

The Savvy Ed 1A and 1B levels each cover half the material of the Savvy Ed 1 level over a period of one year. This means that there is less content to be covered in the 45 minute lesson units, which is perfect if we want to give Savvy Ed 1A and 1B students the time to improve their English reading and speaking skills at an optimal pace.

Q10
Will the course prepare students for tests they have to take at school? Is the course compatible with the school curriculum?

The range of vocabulary and grammatical structures taught in Savvy Ed courses goes beyond the standard school curriculum. There is also a strong focus on communicative competence, as both the teacher and the students speak only English in class. The Savvy Ed method is not designed to simply prepare students for exams, but to ensure the balanced development of all the language skills.

Q11
Why do we keep coming back to the same rhymes at different levels?

One of the basic principles of the Savvy Ed method is the so-called Snowball Effect – we teach new material by building on what has already been learnt and gradually adding new skills. We also use neuroscience-based learning strategies, including the belief that frequent and regular revision is a key factor in effective learning.

Q12
Savvy Quest: I don’t remember my login password.

If you don’t remember your password, please use the “FORGOT PASSWORD” option (the button is available on the login screen).
Next, check your SPAM folder or other folders in your inbox and follow the instructions provided in the message.

The reset token/link is valid for 24 hours.
If the reset email doesn’t arrive: make sure you are entering the correct email address. It’s possible that a different address was given at school (e.g. the other parent’s or guardian’s email).
Also check other folders such as Spam, Promotions or Notifications.

If the problem persists, please contact technical support: bs@edubears.com

Q13
Savvy Quest: I’m using the email and password from last school year and I can’t log in.

Access to the application is granted for the current school year only, and data from the previous school year is no longer valid. On August 31st, all accounts from the previous year were automatically deactivated.

If your child is enrolled in a course this school year, schools typically enter student data into the system about 1–2 weeks after classes begin.
You will then automatically receive a registration link for the new school year at the email address you provided to the language school.

If the problem persists, please contact technical support: bs@edubears.com

Q14
Savvy Quest: I can’t log in/I’m not receiving the password reset email.

Please make sure you have REGISTERED your account for the current school year.
You must first open the invitation email and click the REGISTER button – this will create your account and password.

If the problem persists, please contact technical support: bs@edubears.com

Q15
Savvy Quest: What determines the child's position in the Leaderboard/why are some rewards orange and others blue?

The child’s position in the Leaderboard is based on the number of fully completed chapters. In case of a tie, the number of special rewards determines the ranking.
If there’s still a tie, the date of the last login is considered (the more recent, the higher the ranking).
You can find this information in the Leaderboard view by clicking the “i” button.
Special (orange) rewards are given for completing a task AGAIN. Completing a task only ONCE gives the child a regular (blue) reward.

Q16
Savvy Quest: I don’t know where to pay for the course/what to do if my child misses a class/how to access the digital notebook.

Please contact the school your child attends with these questions.
The school’s contact details can be found:
• In the signed agreement.
• On our website: https://schoolfinder.edubears.com/

As the license provider and app developer, we’re happy to help with technical issues related to the application.

Q17
Savvy Quest: The app crashes while I’m using it.

This type of issue may be caused by:

1. Lack of RAM:
• Remove unnecessary apps.
• Close all background processes.
• Restart your device to clear memory.

2. Device not meeting the technical requirements:
Please ensure your device meets the following minimum requirements:
• RAM: 2 GB
• Operating system:
– Windows 10 or newer
– Android 9.0 or newer
– iOS 13 or newer
– Latest versions of browsers: Chrome, Firefox, Safari

3. Internet connection quality:
Check your internet connection when the issue occurs – the app works online.
• Run a speed test at: https://www.speedtest.pl/
Minimum recommended download speed: 20 Mb/s

If the issue persists, please contact technical support: bs@edubears.com

Q18
Savvy Quest: There’s no sound in the app on Windows 10. What can I do?

To fix the sound issue, please try the following steps:
1. Make sure the app’s sounds are enabled.
2. Right-click the sound icon on the taskbar (bottom right corner).
3. Select “Open volume mixer.”
4. Check if the app’s volume slider is set to an audible level (not muted).

If the issue continues, check other system settings or contact technical support: bs@edubears.com

Q19
Savvy Quest: There’s no sound in the app on iPhone (iOS). What can I do?

To fix the sound issue, please try the following steps:
1. Increase the device volume using the side volume button.
• The on-screen volume bar should appear white and full.
2. Check if the device is in silent mode or “Do Not Disturb” mode.
• The physical switch on the side should be turned on (not muted).
• Open the Control Center and make sure “Do Not Disturb” is turned off.

If the sound still doesn’t work, please contact technical support: bs@edubears.com

Q20
Savvy Quest: There’s no sound in the app on an Android device. What can I do?

To fix the sound issue, please try the following steps:
1. Increase the volume using the upper side volume button.
2. After pressing the button, expand the on-screen sound menu.
3. Make sure the volume is increased in the “Media” section (app sounds), not just ringtone or notifications.

If the issue persists, please contact technical support: bs@edubears.com

Savvy Ed near you!

See where your nearest Accredited Savvy Ed Method Centre is and ask about course offers.